L2 · Branch Operations
The Branch Operations Panel is the real-time dispatch and fleet management console for branch teams — covering the full booking lifecycle from acceptance through to completion, with SLA enforcement, fraud detection, and AI-assisted driver assignment at every stage.
Dispatch console
Branch dispatch in FleetQore works through a live booking inbox where every incoming reservation enters a priority queue. Staff allocate vehicles, assign drivers, and track SLA timers for acceptance, assignment, and pickup readiness — all from one console, with the AI copilot surfacing at-risk bookings before timers breach.
Fleet control
Vehicle availability is managed through a real-time availability board that reflects confirmed bookings, active trips, maintenance blocks, and manual holds. Conflict detection prevents any two bookings from being assigned the same vehicle simultaneously, and maintenance blocking removes vehicles from the availability pool until cleared.
Exception handling
Every exception type — delays, driver no-shows, vehicle breakdowns, disputed charges — follows a predefined escalation workflow. Each step is time-tracked and logged. If a step is not resolved within its time window, the case moves up the escalation ladder automatically until it is closed.
FAQ
Three core SLAs run on every booking: booking acceptance, vehicle assignment, and pickup readiness. Each has a live timer, breach alerts, and a compliance dashboard so managers see risk before it becomes a complaint.
The panel monitors abnormal cancellation patterns, manual override frequency and pricing misuse, assigns a risk score to suspicious behavior, and opens an investigation workflow with a full audit trail.
Yes. Conflict detection blocks assignments that overlap existing bookings, and maintenance blocking removes vehicles from the availability board until they're cleared.
No. The Branch AI Copilot suggests assignments and warns about SLA risk, but staff make every final decision. FleetQore's AI is advisory-only across the whole platform.
Delays, no-shows and breakdowns follow predefined workflows with an escalation ladder. Each step is time-tracked and logged, and unresolved cases move up automatically until they're closed.
Integration
Branch Operations is Layer 2 of the FleetQore platform — the operational hub that bridges customer bookings and driver execution. When a customer books through the User App, the booking appears in the Branch Operations inbox within seconds. Branch staff allocate a vehicle and assign a driver; the driver receives the assignment instantly in the Driver App. The customer sees the assigned driver's location update live. Every allocation decision, SLA event, and override action flows up to the HQ Control Center in real time, where executives can see network-wide SLA compliance across all branches without asking for reports.
This live connection means that branch managers spend less time on coordination and more time on exceptions. The AI copilot handles the routine assignment optimisation; branch staff handle edge cases. HQ sees the full picture. When a branch's SLA compliance rate drops, HQ can intervene directly — reallocating vehicles, adjusting driver capacity, or activating override workflows — without waiting for a branch-level report.
In-depth guides
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